Cancellation and Refunds
Refunds Policy:
Digital services (including emailed readings) are non-refundable once delivered, in line with UK consumer law for personalised digital content.
Technical issues outside my control (internet failure, platform outages) will be handled with reasonable rescheduling where possible.
Refund Policy – Video Call Readings:
Video call readings are time-based services and require advance scheduling.
You may cancel your booking up to 48 hours before the agreed session time for a full refund.
Cancellations made less than 48 hours before the scheduled session are non-refundable, as time has been reserved.
If you fail to attend the scheduled session without notice, the booking will be treated as a no-show and no refund will be issued.
If you do not respond to arrange a date and time within 7 days of purchase, the booking will be cancelled. In this case, a 50% refund will be issued to cover time reserved and administrative costs.
All sessions are scheduled in UK time (GMT/BST). It is the customer’s responsibility to check time zone differences.
This policy does not affect your statutory rights.
Cancellation Policy – Emailed Readings:
Emailed readings are personalised digital services, delivered within 72 hours of purchase.
You may cancel your order for a full refund provided the reading has not yet been started.
Once work on your reading has begun, or once the reading has been delivered by email, the order cannot be cancelled or refunded.
If you fail to provide a valid email address at checkout, or do not respond to reasonable contact attempts, delivery delays are not grounds for a refund.
By purchasing an emailed reading, you acknowledge that the service is personalised and that work may begin immediately.
This does not affect your statutory rights.
Cancellation & Returns – Physical Items:
Physical items are covered by your statutory consumer rights under UK law.
You have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To exercise this right, you must notify us in writing within the 14-day period.
Items must be returned in their original, unused condition.
Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refunds will be issued within 14 days of receiving the returned item.
Faulty or Incorrect Items:
If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in line with the Consumer Rights Act 2015.
Please contact us promptly with details and photographs where applicable.