Privacy Policy:
Effective Date: [25.12.2025]
Elowenwald respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with UK GDPR and the Data Protection Act 2018. For the purposes of data protection and transaction processing, Elowenwald is operated by Ella’s Creations, a UK sole trader.
Information We Collect
We may collect the following personal data:
Name, email address, and contact details (e.g., when subscribing to our newsletter, purchasing a reading, or contacting us).
Payment information (processed securely via third-party providers; we do not store full payment card details).
Information about your use of our website, including cookies and analytics data.
How We Use Your Information
We use your personal data to:
Provide purchased services, including emailed and video readings.
Respond to enquiries and arrange bookings.
Send newsletters or promotional content if you have opted in.
Improve and personalise our website and services.
Comply with legal obligations.
We will never sell or share your personal data with third parties for marketing purposes.
Lawful Basis for Processing
We process personal data under the following lawful bases:
Performance of a contract (e.g., delivering readings).
Your consent (e.g., subscribing to newsletters).
Legal obligations.
Legitimate interests (e.g., improving our website).
Mailing List & Unsubscribing
By subscribing to our newsletter, you consent to receive marketing and informational emails.
You can unsubscribe at any time using the link at the bottom of any email.
Upon unsubscribing, your email will be removed from our mailing list within 5 working days.
You may also contact us directly at [Insert Contact Email] to request removal.
Data Sharing and Storage
Your personal data is stored securely and only accessible by authorised personnel.
We use trusted third-party services for payment processing and email distribution (e.g., Stripe, PayPal, or email platforms). These providers are GDPR-compliant.
We will not transfer your data outside the UK or European Economic Area without adequate safeguards.
Cookies
Our website uses cookies to improve user experience and website functionality.
You can manage or disable cookies through your browser settings.
Disabling cookies may affect some functionality on our site.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (subject to legal obligations).
Restrict or object to processing.
Withdraw consent where processing is based on consent.
Data portability requests (where applicable).
To exercise your rights, contact: elowen@elowenwald.co.uk
Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
For newsletter subscribers, we retain your data until you unsubscribe.
For reading clients, we retain data for 6 years for record-keeping and legal purposes.
Changes to this Privacy Policy
We may update this policy occasionally. Updates will be posted on this page with a revised effective date.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
Email: elowen@elowenwald.co.uk